Payment Questions (5)

Currently we accept payment via paypal, direct bank transfer and credit cards.

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If your credit card payment declines you will be notified by e-mail and your order will automatically be cancelled from our system. To proceed further you will need to place a new online order and provide valid credit-card details.

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We understand there can be some anxiety in using your credit card online.  Please be aware that we we take the security of your card details very seriously.  We only use a secure SSL connection when receiving your credit card details for your order.  Once your order has been completed, credit card details are not retained on our system.

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Sorry, this is not possible. We require payment in full when each order is placed.

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Our products are bulk printed and to keep prices low, we run a fully automated file upload/order processing system.

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Ordering Questions (9)

To place an order you must first choose a product from the “Shop” page. Clicking on the corresponding icon will take you to the individual product’s page. You will need to fill in the relevant fields which include but are not limited to quantity, paper size, type coating e.c.t.

Once you are happy with your selection and the price, click the “Add to cart” button. Once you have all products in your cart, click the “Cart” button. Once you have reviewed all the products in your cart, hit the proceed to checkout button which will start the payment process.

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Once you have already added an item to the shopping cart, hit the “Continue shopping” button to take you back to the shop where you can add more products to the shopping cart.

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After the final proof has been approved, you order will take 2-4 days to be delivered.

Please note some products might take longer, if you have a specific time or in rush please contact our sales team on 02 8001 6416.

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Yes, when you successfully place an order you will an order confirmation/tax invoice email.

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You can reprint a previous job, by logging into your account and choosing from the list of previous orders which one you wish to re-print.

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To order larger quantities then what is listed on our website, please email us at [email protected]

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On receipt of your order and payment, your request would be send to our team and we will process it as soon as we can. You will be notify via email once your order is completed. If you have any question, you can always call our office and we will be happy to help you.

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It is possible to cancel your order before it had been printed by logging into your account and viewing your orders. you may then select which order it is that you wish to cancel.

Ordered which had needed design work to be completed by us will still be charged for works done in relation to design.

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Google Chrome is our favourite but If you are using a Mac with Safari, please use Firefox as you may experience problems with Safari.

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Artwork Upload Questions (5)

Uploading artwork is part of our online ordering system. When ordering online you will be need to enter your billing /shipping details and review your order. After you have completed these steps, you will be prompted to upload your artwork

After successfully uploading artwork, you will receive an on screen confirmation of your order.  An automated tax invoice will also be emailed to you for your reference.

You will also receive an e-mail with a link which will also allow you to upload your artwork.

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As a discount online commercial printer, please upload press ready artwork which is correctly prepared for commercial printing. Where possible we prefer press ready PDF files.

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We do accept artwork via email.

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We can accept files up to 500mb in size.  This is more than large enough to cater for correctly prepared press ready artwork.

If your artwork/files are bigger than 500mb, we advise you distil your artwork and flatten any/all complex vector graphics to further reduce the file size.

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As part of our online ordering process, there are two artwork upload slots per order being placed.  If you need to upload more than two files for an order, please compress all files into one zip archive to be uploaded

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Proofing Questions (11)

Yes we can as well as offering full graphic design.  The design service can be selected when you are selecting the quantity, paper type e.c.t of your order

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Unfortunately we do not offer hard copy proofs

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We use a fully automated system and unfortunately it is not possible to change/cancel an order once approval of a proof has been made.

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Sorry, this is not possible.  All artwork must be uploaded through our online system.

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To re-supply artwork you can use the link which was emailed to you when you competed the order, or log into your account, using the login button, then by navigating to the “My Account” page you can view your orders in where you will be able to re-supply your artwork

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Yes, if we are designing the artwork we keep coming back to you to confirm your order. But in case you are providing your artwork then it needs to be printable.

 

Print ready files details can be found here: http://www.printinaustralia.com.au//terms-and-conditions/

The files to be provided for print: Trim, Internal Bleed, External Bleed

The trim area is the final size of your print job (always include trim marks).

When creating your artwork, ensure your artboard is set up as the trim size of your design.

Use the document set up to define trim and bleed, never do it manually on page.

Internal bleed: 3mm (5mm on all booklets)
Keep all important information away from this area

External bleed: 3mm (5mm on all booklets)

Your job is printed on a large sheet and then trimmed to size. External bleed is the area extending past your trim area, which allows for a small amount of movement that may occur when your work is being cut to size.

 

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To resupply artwork you may use the link which was provided to you in the email you were sent  after your payment was received

 

OR

 

You may also do so by logging into you account via the website and finding the order that you wish to re-supply artwork for.

Feel free to email or call us if you could not solve the problem yourself.

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We rather have all the email uploaded through the system, but feel free to send us an email with your art work.

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Unfortunately we do not offer hard copy proofs.

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Yes we can as well as offering full graphic design.  Both of these services can be selected when choosing your product quantity.

 

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A soft proof will be send to you to confirm the design before printing.

 

(Please note when you are providing your own design there would not be any proof and confirmation)

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Delivery Questions (5)

In most cases our prices include delivery to anywhere in Australia.

Some areas might be exculded and you will be notify via a phone call or an email if your order could not be shipped free of charge.

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Once an order is placed it is not possible to change the delivery address.  In light of this, please ensure that you take extra care to enter the correct address when placing an order online.

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Please note, re-delivery of an order is not possible.  You need to call the number on the card that the courier left and arrange to pick up your printing from the nearest depot.

If the courier did not leave a card, please email us  and supply us with the details of your order.  We will then email you with the necessary details so you can contact the courier company to arrange to pick up your printing from the nearest depot.

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Unfortunately it is not possible to pick up your printing.  In most cases our prices include delivery to anywhere in Australia.

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Yes this is possible. Please mention that to us with an email or note on your order.

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Printing Questions (4)

We are proud to use both multimillion dollar digital as well as offset presses in our production facilities – Our digital presses are not digital photocopiers, but state of the art digital production presses.

The quality of both our offset and digital printing is equal to the glossy magazines found on news stands. Many instant printers claim to be digital printers by using colour copiers; this is not the case with us.

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Occasionally with folded jobs there can be a small amount of cracking of the paper along the fold. Paper being made of fibre can naturally crack the printed ink, this is unavoidable. If this is an issue for you we recommend avoiding heavy ink coverage in your design where the folding is to occur.

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We are able to colour match if you are able to provide us with the RBG or CYMK colour codes.

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We use a range of different paper types and paper suppliers.  These can change due to price, availability etc. From time to time certain paper or card stocks may be unavailable. We reserve the right to substitute any paper or card with an equivalent type of gsm paper without notice.

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